BOTBRIDGE – Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between BIZCOLLAB360 TECH PRIVATE LIMITED (“Company”, “we”, “us”, or “our”) and any individual or entity using BotBridge services (“you” or “Customer”).

These Terms govern access to and use of the BotBridge platform including website, WhatsApp Business integrations, RCS messaging, chatbot tools (AI and rule-based), APIs, CRM modules, analytics, and related services (collectively, the “Services”).

By accessing or using the Services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

1. Acceptance & Changes

1.1 We may update these Terms at any time.
1.2 Updates will be posted on our website with a revised date.
1.3 Continued use of Services after updates constitutes acceptance.

2. Account Registration

2.1 You must provide accurate and complete information.
2.2 You are responsible for all actions performed using your account.
2.3 You must maintain confidentiality of credentials.
2.4 We may suspend accounts that violate these Terms or partner policies (Google / WhatsApp / RCS).

3. Nature of Services

BotBridge enables businesses to:

• Send and receive messages via WhatsApp Business, RCS, SMS, and other channels

• Build AI and non-AI chatbots

• Store customer conversations in CRM

• Automate notifications and marketing messages

• Analyze engagement data

Use of WhatsApp Business and RCS is subject to the policies of Meta, Google, telecom operators, and local regulations in addition to these Terms.

4. Platform & Google Data Practices

4.1 Data Accessed

When you connect Google services or messaging channels, we may access only the data necessary to operate BotBridge, including:

• User profile (name, email, identifiers)

• Messaging metadata (timestamps, delivery status)

• Contact identifiers for WhatsApp/RCS delivery

• Conversation content stored by you

• Logs for security and troubleshooting

We do not access personal Google data beyond what you authorize.

4.2 Data Usage

Your data is used solely to:

• Deliver WhatsApp / RCS / chatbot communications

• Automate workflows created by you

• Provide analytics and reports

• Maintain security and prevent abuse

• Improve platform reliability

We never use Google or messaging data for advertising or unrelated AI training.

4.3 Data Sharing

Data may be shared only with:

• WhatsApp Business / RCS providers for message delivery

• Cloud hosting and security vendors

• Partners you explicitly enable

• Authorities when legally required

We do not sell user data.

4.4 Storage & Security

We implement:

• Encryption in transit and at rest

• Role-based access controls

• Audit logging

• Restricted employee access

• Industry-standard cloud security practices

4.5 Retention & Deletion

• Data is retained only while your account is active or legally required.

• You may request deletion via privacy@bizcollab360.com.

• Requests are processed within 30 days.

• You may export or delete data via platform controls.

5. WhatsApp & RCS Specific Terms

5.1 Customer Responsibilities

You agree that:

• You will message only users who have provided valid opt-in consent

• Templates and campaigns will comply with WhatsApp Business Policy and RCS guidelines

• You will not send spam, phishing, or prohibited content

• You are responsible for message content created by you

5.2 Prohibited Use

You shall not use BotBridge for:

• Unsolicited bulk messaging

• Impersonation or fraud

• Sensitive category targeting (health, finance without consent)

• Illegal or misleading promotions

• Adult, gambling, or restricted content unless permitted

5.3 Suspension

We may suspend messaging access if:

• WhatsApp/RCS providers flag abuse

• High block rates occur

• Policy violations are detected

6. Customer Data Ownership

6.1 You own all messages, contacts, and content you upload.
6.2 We act only as a processor and platform provider.
6.3 We access data solely to deliver Services.

7. Payments & Refunds

7.1 You agree to pay subscription and usage fees.
7.2 Messaging charges depend on WhatsApp/RCS operator pricing.
7.3 Refunds apply only if Services are not delivered as agreed.

8. Intellectual Property

All platform software, design, and trademarks belong to the Company.
You receive a limited, non-transferable license to use the Services.

9. Third-Party Integrations

Use of Google, WhatsApp, RCS, or other channels is subject to their respective policies.
We are not liable for actions taken by those providers.

10. Disclaimers

Services are provided “AS IS.”
We do not guarantee delivery rates controlled by WhatsApp/RCS networks.

11. Limitation of Liability

Our liability is limited to fees paid in the last 3 months.
We are not liable for indirect or consequential losses.

12. Termination

We may suspend or terminate accounts for:

• Policy violations

• Non-payment

• Partner platform breaches

13. Enterprise Data Processing Addendum (DPA)

For enterprise customers processing personal data on behalf of their end users:

• The BotBridge DPA forms part of these Terms.

• We act as Data Processor.

• Customer acts as Data Controller.

• The DPA applies automatically to enterprise plans and is available at:
  [Insert DPA Link Here]

14. Cookies & Consent Notice

BotBridge uses cookies to:

• Maintain login sessions

• Enable analytics

• Improve performance

• Store user preferences

By using our website, you consent to cookies.
You may manage preferences via browser settings or our consent banner.

15. Governing Law

These Terms are governed by the laws of India.
Jurisdiction: Mumbai, Maharashtra.

16. Contact

BIZCOLLAB360 TECH PRIVATE LIMITED
Email: support@bizcollab360.com

Address:
C3/405 Sai Kanwal
JP Road, Near DN Nagar Metro Station
Andheri West, Mumbai – 400053
Maharashtra, India

By using BotBridge, you confirm acceptance of these Terms.